4 Tips on Selecting the Right Business Telephone System
If your business still relies on an old phone system, then it may be time for an upgrade. Sophisticated telephone systems were in the past the reserve of large companies, but small business can now enjoy the same advanced features, thanks to the advent of IP phone systems. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable.
When you want to choose a phone system, however, it’s easy to get overwhelmed with the great number of options, not to mention the industry jargon you must wade through. For help with the selection process, check out the following tips:
Identify pain points
How to Achieve Maximum Success with Telephones
Identify the problems with the current system and how a new system can provide solutions. For example, do you find the old phone system difficult and expensive to maintain? Do customers always have a difficult time reaching the right person? Is your phone system able to scale easily to accommodate new employees? These are just some of the questions you should be asking when identifying the problems and solutions you need. Be sure to involve your staff in the process so you can get to understand the features they need.
Don’t just consider the current needs of your business; thinking about future expansion plans is also important. How many staff members do you anticipate adding in the next 2 – 3 years? Planning for expansion ensures you avoid having to implement a new system to suit your business’ growth.
On-premises vs. cloud solution
Some organizations buy their own system along with the hardware and software needed and mange everything themselves. A huge upfront capital investment is needed in this model. These organizations must also pay for ongoing maintenance/operational costs. For small businesses, a cloud or hosted phone service would be the better option. A hosted service eliminates the expense of hardware and software and also saves on the cost of maintenance. Your business only has to buy new telephone handsets and pay the hosted service provider a monthly subscription fee.
Consider ease of use
Is the telephone system you’re about to purchase easy to use and manage? Is the office manager or receptionist able to add or remove users easily? Is it possible for the IT administrator to manage the system using a web browser? How much training does the staff require to get up and running with the new system? As a business owner, you probably want a system that helps your workers stay in touch as well as make the most of their time. You want to make the communication seamless so your staff members can focus on handling the essential tasks.